Contact Us
Last updated: September 15, 2026
Questions about an order, a download that did not arrive, or a refund? Email us and a real person will reply.
Support email
This is the fastest way to reach us and the address shown on your receipt. Please write from the email address you used at checkout, or include your order number, so we can find your order straight away.
Response time
We reply to support requests within 3 business days, and usually much sooner. If you have not heard back after three business days, please send a follow-up — occasionally a message gets caught by a spam filter.
What we can help with
- A guide that did not arrive, or a download link that has stopped working.
- Receipts, invoices and billing questions.
- Refund requests — see our Refund Policy.
- Accessibility problems, broken pages or anything that looks wrong on the site.
- Feedback on a guide, including anything you think is inaccurate or out of date.
What we cannot help with
Deposit Guide is an independent digital publisher of self-help legal information. We are not a law firm, we are not attorneys, and we do not provide legal advice, legal representation or legal services of any kind.
That means we cannot answer questions about your own case, tell you whether you have a claim, interpret your lease, review a letter before you send it, or give you an opinion on what a court is likely to do. We also cannot recommend a specific attorney or represent you.
If you need that kind of help, please contact a licensed attorney in your state, your local legal aid organisation, or your state bar association's lawyer referral service. Many of these services are free or low cost.
About Deposit Guide
Deposit Guide is an independent digital publisher of self-help legal information. We publish downloadable guides about landlord–tenant security deposit disputes in the United States. All payments are handled by Creem, our merchant of record.