Terms of Service

1. What we sell

Deposit Guide publishes and sells digital information products — downloadable guides in PDF format. Each guide is a self-contained document that collects publicly available information about how security deposit disputes work in a particular U.S. state, together with step-by-step instructions, checklists and template letters you can adapt and use yourself.

Your purchase is a one-time payment for access to a digital download. It is not a subscription, and nothing recurs unless a recurring product is expressly labelled as such at checkout.

2. We are not a law firm — this is not legal advice

Deposit Guide is an independent digital publisher of self-help legal information. We are not a law firm, we are not attorneys, and we do not provide legal advice, legal representation or legal services of any kind.

Using this website or buying a guide does not create an attorney–client relationship.

Our guides are general information written for a general audience. They are not tailored to the facts of your particular situation, and no one at Deposit Guide reviews your circumstances. Information that is accurate for one person may be wrong for another — deadlines, notice requirements, dollar thresholds and court procedures vary by state, county and individual lease.

Laws change, and published guidance can become out of date. Before acting on anything in a guide, you should verify the current rules with the relevant court, a government agency, or a licensed attorney in your state.

If you need advice about your own situation, or if your dispute involves a large sum, a court deadline that is close, or anything you are unsure about, please consult a licensed attorney. Many U.S. states offer free or low-cost legal aid, and state bar associations operate referral services.

3. No guarantee of any outcome

We do not promise and cannot guarantee any particular result. Buying a guide does not mean you will recover your deposit, win a claim or avoid a loss. How a dispute turns out depends on facts we do not know, on the other party, and on decisions made by courts or agencies we have no control over.

4. Your licence to use the guide

When you buy a guide we grant you a personal, non-exclusive, non-transferable licence to download and use it for your own personal, non-commercial purposes, including adapting the template letters for your own dispute.

You may not:

• resell, sublicense, rent or redistribute the guide, in whole or in part;
• share the download link or the file publicly or with third parties;
• republish the content, in any format, as your own or another product; or
• use the guide to provide paid services to other people.

Each purchase is for one person. If someone else needs a copy, they can buy their own.

5. Purchases, payment and taxes

All payments are processed by Creem, our merchant of record. Creem is the seller of record for every purchase and handles payment processing, invoicing and applicable taxes.

The price shown on this website is the price you pay, in U.S. dollars. Creem collects payment, issues your receipt and appears on your statement as the seller. Purchases are additionally subject to Creem’s Buyer Terms of Service, which govern the transaction itself.

6. Delivery

Guides are delivered digitally and immediately after payment is confirmed. You will be taken to a page where you can read and download your guide, and we will send a confirmation to the email address you provided. If you do not receive it, check your spam folder and then contact us — we will sort it out.

7. Refunds

We offer a straightforward refund window on guide purchases. Please see our Refund Policy for the exact terms and how to request one.

8. Acceptable use

You agree not to:

• use this website or our guides for any unlawful purpose;
• attempt to gain unauthorised access to our systems or disrupt the service;
• scrape, bulk-download or systematically extract content from this website; or
• submit false information, or impersonate another person, when using the site or contacting us.

9. Intellectual property

The guides, the text, design and code of this website, and the Deposit Guide name and logo are owned by us or licensed to us, and are protected by copyright and other laws. Nothing in these terms transfers ownership to you; you receive only the limited licence described in section 4.

Statutory text, court forms and official government information are public information and are not claimed by us.

10. Availability

We aim to keep the site available, but we do not promise uninterrupted or error-free service. We may change, suspend or withdraw parts of the site at any time. If we withdraw a guide you have already bought, you may continue to use your downloaded copy.

11. Disclaimer of warranties

To the fullest extent permitted by law, the website and the guides are provided “as is” and “as available”, without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the information is complete, accurate or current, or that it applies to your circumstances.

12. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to these terms, the website or any guide is limited to the amount you actually paid for the guide giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost deposits or lost opportunity.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law.

13. Governing law

These terms are governed by the laws of the Republic of Estonia, where our merchant of record is established. Nothing in these terms affects any mandatory consumer protection rights you have under the law of your country of residence.

14. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows the latest revision. The terms in force when you make a purchase are the ones that apply to that purchase.

15. Contact

Questions about these terms? Email support@get-book.com.